The allowable refund period for unopened packages is 30 days from the date of receiving your order (as observed with the tracking number). For a full-refund, you must confirm the package is unopened and ship the items back to us. You are responsible for the full postage costs of returning the package, unless Bay State Hemp Company management has determined that we are responsible for the shipping costs. In this case, we will send a pre-paid shipping label to return the package. Before processing the refund, we will need to inspect the package to determine that it is unopened and undamaged. Please allow for one full business day for this inspection period.
We have a strict no-refund policy on opened packages. If you are not satisfied or do not want the items, you can request an exchange or a store credit. The exchange or store credit must be requested within 30 days after receiving the package (as observed with the tracking number). We will need all the original item(s) for the applicable request back to our warehouse before issuing the exchange or store credit for these items. The customer will be responsible for the return postage costs unless Bay State Hemp Company management has determined otherwise. Please allow for one full business day inspection period once the good arrive back to us. After this time, customer support will either initiate the exchange shipment, or store issue a store credit.
If уоu wish tо саnсеl your order dіrесtly аftеr purchasing оr before wе hаvе shipped your item, then рlеаѕе contact us immediately with your оrdеr numbеr. If you dont need to cancel but need to change the address or edit the contents of the order, it is important to message us as soon as possible before it ships. Customer support staff will be able to change these details before 3:00 PM EST, which is our shipping cutoff and drop off time.
Bay State Hemp Company is not responsible for lost or confiscated shipments. The package is the full responsibility of the customer after it leaves our facility. It is important to
